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FAQ Gestionale Alberigo PMS
Frequently Asked Questions

Everything you need to know about Alberigo

Discover how our PMS management software for hospitality properties works through answers to the most common questions.

Yes, Alberigo is designed for farmhouses, B&Bs and family-run guesthouses too. The interface is intuitive, configuration is simple and the cost is accessible.

Certainly, Alberigo is available in the cloud and can be used from any internet-connected device, including smartphones and tablets.

Yes, the Alberigo Booking Engine can be easily integrated with any website, allowing online bookings to be received and updated in real time.

Our support team is always available by email, phone or chat. We also offer training and post-activation assistance.
 

Have more questions? Contact us, we'll be happy to help.

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Module questions

Bar and Restaurant

Answers and useful information to better understand how the restaurant module integrated in our management software works.

Yes, Alberigo allows waiters to use tablets or smartphones to collect orders. Orders are automatically sent to the kitchen or bar printer, improving service speed and accuracy.

Certainly. With a single click you can charge the bar or restaurant bill directly to the guest's room, centralising payment management and simplifying check-out.

Through Revenue Centres you can monitor in detail the economic performance of each area, such as the restaurant room, bar, kiosks or snack points. Data is viewable in real time within the management system.

Yes, the module is compatible with fiscal printers and allows you to issue receipts or invoices directly from the restaurant cash desk, reducing waiting times and centralising documentation.
Module questions

Beach Manager

Common questions from beach facility managers and accommodation providers that offer beach services: discover how the integrated module works.

Yes, the Alberigo beach module integrates a graphical map that allows you to assign and view in real time the arrangement of umbrellas, sun loungers and spots. A simple solution to always keep availability under control.

Absolutely yes. You can charge umbrellas, sun loungers and other extras directly to the guest's room account or manage everything through a passant account for day visitors.

Of course. The module is designed to work on mobile devices such as tablets or smartphones too. This way, staff can operate directly on the beach without having to return to the reception.

Yes. Alberigo provides detailed reports and statistics on daily occupancy, future bookings and revenues, helping you optimise beach management based on real data.
Module questions

Multi Property

Answers to the most common questions about centralised management of multiple accommodation properties with Alberigo.

Yes, Alberigo allows you to manage multiple properties from a single interface. You can switch from one property to another with ease, or work on an aggregated view to optimise oversight.

Both options are available. You can view detailed statistics for each property or display aggregated data for a complete overview of overall performance.

Certainly. The planning is flexible and can be set to display only one property at a time or all together, for quick comparison and more efficient organisation.

Yes, Alberigo PMS is perfect for groups with properties in different locations too. All data is centralised in the cloud, accessible from any device and updated in real time.
Module questions

Automations

Answers to the most common questions on automated guest communication management and the sending of promotional campaigns.

Yes, Alberigo's automation module includes a simple and intuitive configurator that allows you to customise messages based on the type of event (check-in, booking, birthday, etc.) and the guest's language.

Certainly. It is possible to schedule the automatic sending of welcome emails, check-in reminders, arrival instructions and any other useful communication before the guest's arrival.

Yes. In addition to operational communications, advanced marketing automation features can be activated to send personalised offers, promotional packages or post-stay emails, improving customer loyalty.

No, the system is designed to be used even by those without technical expertise. The guided interface and preset templates make configuring automations fast and intuitive.
Module questions

Statistics

Discover answers to the most common questions about the statistical features offered by our management software for accommodation properties.

Alberigo offers reports on daily occupancy, occupancy rate, trends by sales channel, booking pickup, economic performance and much more, in both summary and detailed form.

Yes, the PMS allows both a global view of all managed properties and a specific analysis per individual property, useful for comparisons, strategy optimisation and results monitoring.

Yes, all Alberigo statistics are dynamic and updated in real time, allowing you to make operational and strategic decisions based on reliable and immediately available data.

Certainly. Data can be exported in Excel or PDF format for in-depth analysis or sharing with colleagues, accountants or external partners.
Real Experiences

Why Hoteliers choose Alberigo PMS

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